Help and frequently asked questions

A Spanish private hire vehicle may only carry out pre-booked services: it cannot pick up passengers in the street or wait at ranks. That is why everything goes through advance booking, with the price fixed before the trip and the service paperwork issued beforehand.

The big apps do not cover Castilla-La Mancha the way they cover Madrid or Barcelona. In most towns in Albacete, Ciudad Real, Cuenca, Guadalajara and Toledo there is no Uber, Cabify or Bolt with the same coverage. That is why we publish, town by town and with a date, what is actually there, and offer pre-booked private hire at a fixed price as an alternative.

It depends on the town. A Spanish private hire authorisation covers intercity transport, while urban trips — those starting and ending in the same town — are reserved for taxis unless a licence covers them. Where we can do it, the booking form prices it like any other trip; where we cannot, we tell you straight away and why, before you fill in any details.

The earlier the better, especially for early flights. For airport transfers we recommend booking the day before; same-day requests depend on availability and always require advance booking.

Yes. The quote includes VAT and is fixed when you confirm. It would only change if you alter the route, add stops or there is a long wait, and you are told before that happens.

If you give us the flight or train number we adjust the pickup to the actual arrival time, and the waiting included at airports and stations is more generous than at an address: the exact minutes are in the terms of service.

Yes. You can pay online when you confirm, by card, Apple Pay or Google Pay, by card terminal on board, or by bank transfer if you are a company and prefer monthly invoicing.

Yes. Enter your tax details when booking and you will receive an invoice with VAT broken out. For companies with recurring travel we offer consolidated monthly invoicing.

Yes, we carry approved child restraint systems. Tell us the child's age and weight when booking so we fit the right seat, at no extra cost.

Free more than 24 h in advance: full refund. Between 24 h and 3 h before pickup, 50 % is refunded. With less than 3 h there is no refund, because the slot can no longer be given to anyone else. For a no-show there is no refund. Tips are always refunded in full.

Waiting starts when the driver reaches the pickup point, not at the booked time: if the driver is late, you do not pay for those minutes; if early, it counts from the booked time. 5 minutes are included at a normal pickup and 15 at an airport or station. Beyond that, 28.00 € per hour of waiting, charged by the minute: it is not rounded up to the hour. After 20 minutes of waiting the service may be recorded as a no-show, with the corresponding cancellation policy.

Tolls and parking, where the route requires them, are itemised in the quote and charged to the customer, with one exception: for airport destinations, if traffic calls for it, the route along the radial toll motorways is included at no cost provided there are at least 3 hours between pickup and the flight's departure. With less margin, that toll is itemised in the quote like any other.